OVERVIEW

IACCM Americas Spring Conference: Services & Outsourcing

Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'.

So it is not surprising that the groups responsible for contract and relationship management find themselves under pressure. According to the CEOs, their organization must become better at eliminating bureaucracy, challenging established rules and re-thinking its approach to risk. And that is exactly what the leaders are doing.

"Good contracting makes a massive difference to business performance. To achieve 'good' we must understand when and how to partner effectively with internal and external stakeholders. We must become more efficient in our use of resources and more creative in our commercial offerings and solutions."

• Our conference will feature open discussion about the challenges we face in re-defining the role of contracting and its growing integration with relationship and market management.
• This event will focus especially on the services and outsourcing environment, where long-term outputs and outcomes drive the role of the contract and its management.
• We will illustrate how high performing organizations are shifting their perceptions of risk and restructuring the way they engage with customers and suppliers.
• Presentations will feature practical changes at both organizational and operational level, including specific examples of new contract offerings and changes to terms and conditions.
• You will discuss your solutions and concerns, while hearing from others about the changes that have led them to success.

Contracts and Commercial Management lie at the heart of 21st century business; it is not optional - we MUST
'Partner for Performance'