Sessions exclusive to IACCM members are marked 'IACCM Member Alternative'.
DAY 2: Tuesday May 25th |
| 8:30-9:30 |
Under the C-Suite spotlight with René Carayol
Board-room revelations regarding shared service and sourcing model strategy
René will interview a board director of a major business which has taken a recent
strategic decision on outsourcing and shared services, offering insight into a
C-Level perspective on how shared services and outsourcing play a major role in
their corporate strategy and why.
- Key considerations surrounding risk analysis before the board will commit to
an outsourcing deal?
- How much does cultural fit and corporate buy-in for outsourcing still hold a
seat at the table during economic turbulence?
- Following an RFP, what factors really drive the provider selection process when
there is so much choice in the market today?
René Carayol MBE, Business guru & former board seat holder at Pepsi UK, IPC Media & The Inland Revenue |
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Commercial leadership – what does it mean, what is needed for the future
- Reputational risk – our role in protecting the reputation of the company
- Measurements I – measuring our functional performance
- Measurements II – the right metrics for contract performance
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|
| 9:30-10:00 |
SPEED NETWORKING: Find out who’s who at this year’s event
Navigate your way through a sea of faces with a structured meet and greet. We know the
first day can be daunting and there’s nothing like putting a face to a name from day 1.
This is your chance to spend 30 minutes meeting your peers and building your
personal network.
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10:00-10:30 |
Coffee & Networking |
| 10:30-12:30 |
Contract Negotiation
PART 1: PANEL SESSION
Achieving excellence in win/win negotiation
Complex relationships require a firm foundation and the quality of negotiation is
a major influence on outcomes. As top companies know, individual skills must be
matched by organisational competence.
- How top performers organise and manage negotiations
- Planning, teamwork and authority
- The negotiation agenda – focus on what matters
Moderator:
Katherine Kawamoto, VP Research & Advisory Services, IACCM
Panel:
Regina Jones, Global Client Contracts Manager, Schlumberger Chris Mead, Commercial Director, QinetiQ Nick Hyner, EMEA Services Legal Counsel
PART 2: PANEL SESSION
Negotiation Part II
Hear the winners of the IACCM survey 'Companies most admired for negotiation'
explain their success. Panel discussion.
- Avoiding the pitfalls of value reduction: Trading risks and value
- The role of third parties: Hero or villain?
- When it’s time to walk away: Distancing winners from losers.
Paul Massih, VP Contracting & Procurement, Shell Upstream International Exploration and Production Vince Taylor, Managing Director, Commercial & Contract Management, Accenture Gianmaria Riccardi, Director Commercial Business Management, Cisco
|
| 12:30 |
Lunch
|
13:30-14:45 |
G8 Global Sourcing Think Tank 2010: EUROPEAN CHAPTER
Eliminating The White Noise
8 pioneering sourcing strategists shape a common
industry agenda. Outsourcing executives are seeking clarity and guidance on
their next strategic move, to develop their sourcing model further and drive greater
results. This Global Sourcing Think Tank provides a neutral platform to help
practitioners understand the vision of the thought leaders driving the managed
services and outsourcing industry.
- Building a vision for the future goals of the industry based on common ground
- Challenging mainstream thinking and debating the options
- Stripping away the growing complexity of sourcing maps and models
- Explaining in lay terms the critical considerations you need to prioritise
G8 Independent Chairman & Faciliator:
Fiona Bruce, TV Journalist & presenter, BBC (BBC’s 10 O’clock News, Panorama, Newsnight & Crimewatch)
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IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Lawyers Behaving Badly – rules and processes that improve the management of risk
- Controlling The Cloud – technology innovation and what it means to us
- Manage Change, Don't Let It Control You – coping with volatile market and economic
conditions through new forms of contracting
- Are disputes inevitable? – latest techniques in arbitration, mediation and
mitigation
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|
| 14:45-15:30 |
The Buy-side story:
Gaining the client perspective on shared services and sourcing excellence. What is the next strategic move?
You'll be able to hear truthful feedback on what works and what doesn’t from the
perspectives of the most advanced buy-side leaders. It’s your chance to find out if
what the sell side are saying really works in practice, where there’s room for
improvement and direct responses to the preceeding G8 comments.
- How will I know? Critical decisions when making the strategic decision on
whether to outsource
- Building an industry led consensus on the direction of the captive procurement
programmes, contracting and strategic sourcing
- Response to G8 strategy: The truth on what works and what is needed to build more
meaningful and value-add partnerships
- Stripping back the sales and marketing speak: What is the reality behind delivering
on the promise of the top automation and sourcing offerings
Brenton Harder, MD, COO Division, Global Operational Excellence, Credit Suisse Umberto Larizza, Global Director Shared Services, Unicredit Jens Erik Ebbesen, Strategic Outsourcing, Group IT, Teliasonera Joyce Van Breugel, Financial Controller, Heinz Continental Europe |
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- The role of a contract manager – what is it and how is it changing
- Skills & Knowledge – where and how we can acquire what we need, when we need it
- Measuring Contracts value contribution in a lean economy
- Tips and tricks to enable and control Sales
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|
| 15:30-16:00 |
Coffee & Networking
|
| 16:00-17:00 |
ROUNDTABLE WORKSHOP
Establishing metrics that drive added value
Metrics have no value if they do not drive the right actions. Top performers
collect actionable data on both transactions and portfolio performance.
- Knowing what to measure
- Data collection and communication
- Benchmarks and market intelligence
Leader:
Rene Franz Henschel, Professor Law & Economics, Aarhus School of Business
Ioana Canescu, Senior Manager, Global Contracts and Business Management, Tellabs Graeme Sloan, Senior Commercial, NATS Services Ninian Wilson, Procurement Director, Vodafone |
| 17:00 |
* EXCLUSIVE TO SSON* HORSES FOR SOURCES: LIVE AND INTERACTIVE
THUNDERING HOOVES EUROPE
As the largest global community of bloggers across the shared services and outsourcing
space, the 'Horses' (as they are better known) are fast becoming recognised as the
candid voice of the market. Blog Founder Phil Fersht oversees a live Horses debate.
How it works: Interactive audience voting
technology gives YOU the chance to vote on
your hottest industry questions. There are 2 teams: Buy-side and Sell-side, which
respond to audience feedback and the wider, 'remote' community views (from live
blog-feeds from the wider Horses community). Keeping the debate lively,
we've enlisted the help of former Kraft SVP Global Shared Services, Lee Coulter, to MC
the teams' responses.
Expect some fireworks. Expect some fun. Expect to hear it like it is.
Possible questions for you to debate include:
- Can service partners really help you grow your business globally, or is it
all wishful thinking and fantasy-selling on their part?
- Engaging a service partner who can provide common processes around a solid ERP
backbone is critical – but can a sourcing strategy really help or hinder this?
- Good providers should add discipline to your collections and speed up cash-flow,
eliminate bad debt and free up cash-supply. But as maturity levels rise for BPO
offerings – how much is this really happening with the earlier adopters?
- Can sourcing achieve realignment of fixed/variable costs to reduce the business
risk in this turbulent market? And can you do this yourself, or is it more achievable
with an outsourcing partner?
Horses Live MC:
Lee Coulter, Former SVP Global Shared Services, Kraft Buy-Side Team:
Graham Russell, Global Head of Transaction Process, AstraZeneca John Transier, Vice President & Controller, Unilever Sell-Side Team:
Phil Fersht, Founder of Horses for Sources, and Head of Corporate Strategy, Cognizant Deborah Kops, CMO, WNS Tiger Tyagarajan, COO, Genpact |
IACCM Member Alternative
In The Room For Collaborative Innovation
Join us for a wrap-up of the roundtable discussions. For each topic, we will
summarise:
- Key problems and challenges
- Major variations in perspective – the buyer / seller gap
- Hints, tips and lessons learned
- Next steps – what are the actions you can take, or that should be undertaken by
the IACCM community?
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DAY 3: Wednesday May 26th |
| 8:40-9:30 |
Working capital matters: How healthy is your Financial Supply
Chain?
Top 10 tips to driving cash-flow efficiency from Shared Services
Taking a holistic view of the end-to-end Finance processes, and monitoring cash-flow in
and out of your business is no longer just best practice in the current climate, but
business critical. Whether it’s about gaining better visibility of DSO and DPO
tracking across your cash conversion cycle, or stripping out high cost-per-invoice
metrics from purchase-to-pay; cash-flow improvement initiatives are top of the CFO
agenda worldwide.
Leading Financial Supply Chain (FSC) experts
Itella chair this
practitioner led discussion on the most common challenges and the quick wins that
lead to real results.
- Managing the upfront cost inhibitor: How to achieve process efficiency increases
without heavy investment in administration or systems
- Identifying and avoiding the most common process automation hurdles in accounts
payables & OTC
- Weighing up non-technology options: When best to consider outsourcing Finance
components, and when not to!
Faciliator:
Petri Karjalainen, Director, Global Product Line Digitising Solutions Panel:
Peter Andrisin, General Manager, KONE SSC Ravi Rao, Director Operational Excellence & Procure to Pay, Honeywell Jean Claude De Vera, VP Global Shared Services & Finance Process Optimisation, Lafarge Christian Kauffman, MD Finance Business Services Europe, Unilever
|
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Lawyers Behaving Badly – rules and processes that improve the management of risk
- Controlling The Cloud – technology innovation and what it means to us
- Manage Change, Don't Let It Control You – coping with volatile market and economic
conditions through new forms of contracting
- Are disputes inevitable? – latest techniques in arbitration, mediation and
mitigation
|
|
| 9:30-10:45 |
Embracing the Virtual Future: How Cloud Computing, virtualisation and open source could be changing the face of Shared Services & Outsourcing forever
Welcome a new era of global opportunity and information sharing into your sourcing
strategy!
With more and more SSOs operating on a global remit and looking to take more
cost out of daily operations, the prospect of virtualization and cloud computing is fast
becoming a deployable option for leading outsourcers and SSCs. But with cloud computing
still a baffling and expensive concept for many SSCs and sourcing experts, direction is
needed as to the business case for implementation or the sharing of common IT resources
across enterprises.
This visionary session will bring together business and technology
experts to debate the potential of new technology to transform SSO.
How exactly can cloud and virtualisation help cut costs and increase scale in a
global economy?
- Examples from those who have already done it: Introducing the virtual sourcing
hosts of the future and what this means for your organisation
- Do you own the cloud? Discuss…
- What are the risks? Assessing and avoiding challenges with data security, platform
sharing and risk within virtual and open source platforms
- The role of virtualisation, cloud computing and web 2.0 in enabling remote working
and global offshoring
Faciliator:
Tom Hoffman, Freelance, CIO Magazine and former technology editor, Computer World Cloud research and application specialist:
Mark Parsons, Director, University of Edinburgh, Edinburgh Parallel Computing Centre (EPCC) CIO representation from:
Simon Jennings, CIO at Oxfam |
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- The role of a contract manager – what is it and how is it changing
- Skills & Knowledge – where and how we can acquire what we need, when we need it
- Measuring Contracts value contribution in a lean economy
- Tips and tricks to enable and control Sales
|
|
| 10:45-11:45 |
Strategic alignments with business and markets
Contracts are often viewed as a tool for managing risk. Yet some companies have
ensured that they assist in winning business and attracting the right partners.
- Segmenting and managing relationships
- Terms & conditions as a source of distinctive value propositions
- Contracts and quality: driving organisational capability through strategic insights
Adrian Furner, Commercial Director, BAE Systems Ioana Canescu, Senior Manager, Global Contracts and Business Management, Tellabs
|
| 11:45-12:45 |
Post-award contract management & execution
PART 1: Implementing first-class, post-award contract management & execution
Getting the deal signed is just the beginning. The real job is to safeguard the
intended benefits.
- Transition – when does it begin and how is it managed?
- Change management – ensuring mutual value is maintained
- Proactive management of risk
Heather Rodgers, Head of Group Procurement & Supplier Management, Centrica Jean-Marc Fraisse, Director, Supply Management, NNE Pharmaplan Liz Walker, VP & General Counsel EMEA and Latin America, BT
|
| 12:45-13:30 |
Lunch & Networking |
| 13:30-14:15 |
Plenary
Innovation through contracting: Define it, govern for it, drive it, and make sure you achieve it
Contracts and the way they are negotiated and managed set the framework for business
relationships. Today, the contracting process is frequently overwhelmed by rules and
restrictions that crush innovation and undermine collaboration. Post-award management
is frequently focused on blame. It does not have to be that way: good contracting
breeds trust.
- Changing behaviours on both sides. Building internal collaboration
- Tackling the tough issues – avoiding avoidance
- Structuring contracts that reflect the nature of the deal
- Organising and managing delivery and change
Moderator:
Tim Cummins, CEO, IACCM
Alan Schenk, VP Common Process, Contracts & Compliance, BP Paul Massih, VP Contracting & Procurement, Shell Upstream International Exploration and Production Vince Taylor, Managing Director, Commercial & Contract Management, Accenture Daniel Mahlebashian, Chief Contracting Officer, General Motors
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| 14:15-15:00 |
360° Sourcing trio insight: Buyer, provider and advisor perspectives taken from the top!
Garner a unique 3 way glimpse into global sourcing strategies through this innovative
sourcing trio insight. Through a unique interview format and hypotehical sourcing
scenarios your buyer, advisor and provider representatives will help you navigate your
way through the SSO landscape. So get ready to send in your biggest SSO challenges – you
just might get the answer!
Part 1: INTERVIEW
Listen to an exclusive 3 way interview between 3 buyer, provider, and advisor
covering:
- The role each component of the industry plays
- How this role may have changed over last 12 months
- The expected evolutions of the market dynamics going forward
Part 2: YOUR QUESTIONS ANSWERED
This year we're giving all SSON members the chance to highlight in advance the most
critical 3 - 4 hypothetical, post-contract scenarios that can typically occur during an
outsourcing partnership. The sourcing trio are here to help and put forward their own
views on preventative measures and how best to handle even the most tricky of sourcing
situations moving forward.
Buyer Representative:
Alan Byrne, Provider Representative:
Deborah Kops, CMO, WNS Advisor representative:
Frank Wolfsteinr, Managing Director, CHRO, TPI
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IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Commercial leadership – what does it mean, what is needed for the future
- Reputational risk – our role in protecting the reputation of the company
- Measurements I – measuring our functional performance
- Measurements II – the right metrics for contract performance
|
|
| 15:00-16:00 |
Post-award Contract Management & Execution
PART 2: PANEL SESSION
Hear from winners of IACCM's 2009 'Most Admired For Post-Award Contract Management' survey as they describe
the approaches that gained market recognition.
- Defining roles and responsibilities
- Managing communications
- What to do when things go wrong
Alan Schenk, VP Common Process, Contracts & Compliance, BP
Adrian Furner, Commercial Director, BAE Systems Daniel Mahlebashian, Chief Contracting Officer, General Motors
|
| 16:00 |
Networking Coffee Break |
| 16:15-17:10 |
Organisational design for contracting and relationship management
Who owns and oversees supplier relationships? Smart organisations are ensuring
strategic oversight that drives transactional excellence.
- Understanding the goals of relationship management
- Defining roles and responsibilities
- Designing performance metrics
- Collaborate or confront?
Ninian Wilson, Procurement Director, Vodafone
Debi Basu, Global SRM Systems Manager, Vodafone Sandra Reid, Supply Chain Management, British American Tobacco Industries
|
| 17:10 |
BLUE SKY COUNCIL SUMMARY
Next generation innovations for next generation shared services
Presented by the Blue Sky Council and the pioneers in the SSO community, the Blue Sky
Council summary will bring the Blue Sky visions to community. Following 2 intensive
days of brainstorming and strategy discussions on the sourcing world's most complex
issues, leading representatives will impart their knowledge and next generation
innovations to those treading the same path to excellence and transformation. Not one
to miss if you are in phase 3 SSO implementation and didn't make all the blue sky sessions,
or if you are in phase 2 implementation and want to know the end goal.
These really are the peers who have been there and got the t-shirt – and now they are
ready to share their trade secrets with you.
- What does a genuine multifunctional business service look like?
- Strategies behind SSON’s top-rated 5 year visions: Designing and communicating an
organisational vision that drives and delivers results
- Risk vs. value: Is it worth it?
- Business partnering & decision support
Simon Newton, VP Shared Services & Business Support Delivery, Kimberly-Clark Gerry Niven, Former Director Shared Services, Greene King
|
IACCM Member Alternative
In The Room For Collaborative Innovation
Join us for a wrap-up of the roundtable discussions. For each topic, we will
summarise:
- Key problems and challenges
- Major variations in perspective – the buyer / seller gap
- Hints, tips and lessons learned
- Next steps – what are the actions you can take, or that should be undertaken
by the IACCM community?
|
|
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