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Driving Adoption & Use Of An E-Sourcing Application

Author: IACCM

Notes On e-Sourcing Conference Call Held February 8th 2008

The Situation
An e-sourcing application has been in place for 2 years and rolled out across the business - multiple geographies, multiple business units. There has been classroom training for all users and the system is multi-lingual. But adoption levels vary and many people still prefer to use manual methods. Although the most obvious divide is geographic - countries like the US, UK and South Africa have relatively high adoption levels, resistance in other parts of Europe is especially high - there are also variations across business areas. For example, some of the more mature businesses, with older age profiles for procurement staff, also show lower utilization rates.

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