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22 Sep 2008  |  Viewed 554 times

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Author: David Cannon,Pres., itSMF USA Board & John Foley, Dir. - IT Governance, Alcatel-Lucent

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT?

 
 

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