Unfortunately Greg, there are different models for licensure and the software companies call the shots unless you work for a large global company with some clout and you can negotiate a different agreement. My only word of caution: know what you are signing up to with respect to the licensing before purchasing and, it may be worth the time and trouble to renegotiate the T&Cs, especially if doing a large purchase. Next, keep a handle on your invoices for compliance purposes. Lastly, and it goes with the first level of caution be aware of how the software companies are representing their licenses for a particular purchase. Example: Adobe has now pushed to a subscription model wherein in prior purchases, they allowed the buyer to purchase permanent licenses. If someone purchased Adobe licenses now with the idea that they were the old model, they would be certainly shocked. Best of luck!!!
I am hearing lots of stories of companies getting caught out because of a mismatch between licensing language and virtualisation approaches. The positive story I did hear was of those companies who were using a structured approach to the management of licences in coordination with the tech teams making virtualisation decisions. By working together they have repelled issues.
As part of my doctoral studies I have developed a competency set for boards specifically about the competency to provide board oversight of technology strategy, risk and value creation.
There is an early version (pre multi industry validation) on my research website www.enterprisegovernance.com.au
What I find unfathomable is that so many current directors and too many of those organisations that represent corporate governance professionals still don't get this topic. Enterprise Technology Governance is very much the Elephant in the Boardroom in my opinion.
• Hewlett-Packard Company
Elizabeth, this looks like a great project. Kudos to you.
Edward thanks for your enthusiasm for my work. I have just published an executive report about my research. You can find it on my website www.enterprisegovernance.com.au If you have any problems downloading let me know and I will email you a copy.
Apttus. It's very easy to implement, yet highly configurable. So it's ready to go with basic configuration out of the box for smaller or less complex contract management needs... yet fully configurable, being 100% native to Salesforce, to handle the most complex requirements and processes. And while it leverages and enhances a company's existing investment in SFDC, a non-SFDC company can take full advantage of Apttus, as it's essentially turnkey for any business (meaning all licensing and support can be done directly through Apttus). Many companies lately have been turning to Apttus after failed attempts to implement other "leading" systems.
Symfact and a limited number of other CLM products are scalable for small, medium, or large installations. So the ability to scale to thousands of users and/or tens of thousands of contracts/documents is not always the case for some vendors so ask for some examples from the vendors on the various installations they have done in the past.
What you will find with Symfact is every client, regardless of the size is equally important to us; all of our clients get the same high level of support. We recognize that many global customers want to start small to prove out the system or to just gradually rollout a new way of doing business as a change management strategy. Our standard implementation methodology is based on moving only as fast as the organization is able to handle the change.
For a global or enterprise wide type implementation you need to look for a CLM system that is capable of not only handling multiple currencies and languages, but one that is able to incorporate different processes for different countries/regions. The meta-data on a Contract or Customer/Vendor Record that is needed in one country may be significantly different that that in another country. So the level of configuration(without a high cost and without any core code changes) is absolutely essential for the more complex rollouts. I would encourage you to talk to the various CLM vendors and see which ones are interested in talking to you if the deal size is small and also ask them to show you real life examples of how they have configured their application for global or enterprise wide implementations.
If you would like to discuss this further please do reach out to us.
If you use the search term "RFP" in the IACCM Library you'll find a template for CM automation tools. It is rather extensive but could be pared down to meet your needs.
• Orbitz Worldwide, LLC
Katherine - thanks for the quick reply!
Hi Suzanne, we have a great generic CLM RFP template that you might find useful. If you can send your corporate email address to me at firstname.lastname@example.org I would be happy to send it to you and you can use whatever pieces out of it that suit your needs.
Feel free to reach out to me. I don't know what you looked at so far but I'd be happy to share additional options that we are aware of.
You may be struggling with a common issue, that no one system actually covers the range of activities you would like addressed. Many organizations end up with more than one system as a result,
It is hard to make suggestions without knowing what functionality most matters and why you feel the current system is inadequate. Perhaps you could expand a little
• HomeServices Lending, LLC
I agree that a common issue is deciding what aspect of contract management is most important to you before deciding on a solution. While many solutions do not meet every need desired, they also offer functionality you may never use. So, my suggestion is to consider what your high level requirements are as well as your detailed business requirements and then solution to build or buy from that. Integration of multiple systems may be an added difficulty so I would caution you to understand your workflow before deciding as well.
Deciding on software by the no. of customers, I believe, is not the right thing, different software suit different business process.
With my experience, any software configure your business requirements on complete, interface with you current data base and the available physical support are key points for your selection.
• 8over8 Limited
Why don't you take a look at ProCon offered by 8over8 Limited.
ProCon is a web based platform designed to help plan, manage and execute your contracts in accordance with your organization's best practices.
Used globally by the majority of major operators such as Shell, BP, BG, Chevron, Santos, Inpex, Woodside, Nexen, Husky to name a few.
check out: www.8over8.com
• Apttus Corporation
For sake of transparency, I've recently joined Apttus as Senior Director and Legal Counsel. However, prior to that, I was a 'vendor agnostic' consultant for 10 years and am certified on systems like Emptoris, Selectica and Apttus. I've helped companies with selection and implementation of a variety of systems in the market and am happy to discuss my experiences and reasons why I've decided to stake my career on a specific vendor (as significant or more than staking a project decision on a particular vendor/product). Feel free to email me at email@example.com
Disclosure: we are a contract management service provider.
For a fairly comprehensive list of providers, you can go to www.capterra.com, which lists user reviews and all the contract management service providers. We are not affiliated with Capterra, but if I were looking, it's a good way to get a comprehensive view of all the providers out there.
If you are interested in learning more about us specifically, check www.contractworks.com for:
-unlimited users and documents
-tags, tag templates to apply to contracts
-email alerts to stakeholders
-flat fee pricing less than $5,000 annually
If your needs require authoring, workflow management, we are probably not a fit. There are quite a few solutions out there, but when these items are included, the cost, complexity and implementation increases significantly.
You might want to check out a company called Briefcase Analytics. Richard Cellini has been a past IACCM ATE and conference speaker. His company provides services you might find helpful.
I'm currently looking at D&B's Portfolio Risk Manager product. Is that the D&B product you're currently using or is it another one (eg. Hoover's, DNBi, etc.). I'm interested in your opinion of D&B and why you're looking at some other providers?
There is of course a benefit if you are already using Ariba for spend management - at least that is true for your procurement contracts. But we found the functionality of this offering very limited and really designed mostly for commodity contracts, also much stronger for products than for services. It did not seem to offer much for our sales contracts, which are often including services and have some customization of terms. We finished up needing two systems; we are hoping one day SAP will produce an effective module which will allow us to have just one CM system.
Hi Souad, we are currently rolling out Ariba, linked to SAP for payment. Whilst I recognize the benefits for commodity contracts providing detailed visibility into the company's spend, I cannot say the same for the Contract Management part of it. We are forced to use it but Ariba does not offer us any value for complex services contract management. We have to double handle information (reports, contract documents, correspondence, etc). It becomes just a storage for all correspondence,variations, etc. For our major services contracts Ariba has no flexibility to build in the payment schedules which are quite complex. My timeframe for a contract award approval via Ariba has significantly increased from about 4 days (paper based) to 20 days. Despite having iPad and mobile phone capability to approve contract recommendations people forget to approve despite numerous email reminders. I believe there are better contract management alternatives in the market.
You might try looking at SciQuest's Contract Director offering. It allows you to manage all types of contracts; buy-side, sell-side and non-monetary, in the same system. It also interfaces well with SAP to exchange supplier, commodity and spend info. Seems to work equally well for both commodity and services type contracts.