Code of Conduct

The Association:

  • Established to provide and promote leadership and support for the commercial contract management profession.
  • Upholds and encourages the highest standards in professional and personal behavior.
  • Strives to increase knowledge that would benefit job performance in the field of commercial contract management.
  • Promotes active learning, personal development and the sharing of best practice.
  • Represents and interacts with its members with respect, dignity and in a timely manner.
  • Uses members' data for the sole purpose of the Association and to further the interests of the membership.
  • Does not sell members' data to third parties and or release such data to third parties without the members' express knowledge.
  • Works with suppliers of contract and commercial management products and services in a non-partisan, neutral and objective manner.

The Members (all IACCM members no matter what type of membership):

  • Behave and work with the highest professional and ethical standards of integrity, acting in a manner that upholds the Association vision and mission.

  • Act in a manner that is in the best interest of their employer and its reputation in society. 

  • Use every opportunity to advance the reputation of the profession through individual contribution, team or functional leadership and participation in the Association.
  • Meet their obligations to the Association and fellow members, including respect for privacy and personal information.
  • Make appropriate use of knowledge or information resulting from Association Membership.
  • Protect the intellectual property of the Association and ensure its use in an approved manner.
  • Protect User Logins and Passwords and keeping them personal by not sharing them with others recognizing that membership is personal, even if part of a corporate membership, and that each individual is responsible for the appropriate use of their account.
  • Accept and abide by the IACCM Code of Conduct and report any members who are not in accordance with the Code.

Vendor Members: (All IACCM vendor members regardless of the type of membership)

In addition to the above, vendor members are not permitted to access any member databases and will not directly contact members unless approved or initiated by the member or utilize IACCM events, forums, discussion groups, etc. for solicitation purposes without the prior approval of the IACCM.

Guidance and Complaints in Respect to the Application of the Code of Conduct:

Any action that is perceived contrary to the IACCM Code should be reported immediately to the Association's Ethics Committee. The Ethics Committee will then review the issue and make recommendations to the IACCM Board as to the appropriate action to be taken if necessary.

The Ethics Committee can be contacted via the following email address: ethics@iaccm.com


The Association may at its sole discretion:

  • Revoke membership, individual, corporate or vendor, and/or certification as a result of any individual being found to have breached the IACCM Code
  • Revoke certification of anyone found to have achieved certification based on false information
  • Revoke membership, individual, corporate or vendor, and/or certification, and/or suspend or terminate access to the members only area of the Association web site as a result of any individual sharing their user id and password.


Ethics Policy

This policy sets out the role of the IACCM Ethics Committee and the process for handling ethics issues and roles and responsibilities with regard to reporting and resolution.

IACCM seeks to operate in a clear and transparent manner, fostering a culture of integrity and accountability across its membership. The IACCM Ethics Committee is responsible for conducting reviews when a breach of the Association's by-laws, policies, and controls occurs or where an allegation of impropriety is raised. It will also oversee and review any disciplinary action taken against any individual, member or organization to ensure equality and fairness prevails.

IACCM Staff and Representatives

IACCM requires directors, officers and employees to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. As employees and representatives of the IACCM, we must all practice honesty and integrity in fulfilling our responsibilities and comply with all applicable laws and regulations.

IACCM requires staff and representatives to operate in accordance with the ethical standards set out in the Code of Conduct for IACCM Staff, Contractors, Board of Directors and Representatives dated January 2018. All staff and members of the association are required to operate in accordance with the ethical standards set out in IACCM’s published Code of Conduct.

Ethics Committee

The Ethics Committee has been convened and appointed as a “Standing Committee” as set out in Article IV Section 12 of the Bylaws.

The Ethics Committee is responsible for regularly reviewing the guidelines and policies for behavior and conduct across IACCM and addressing any issues that may arise from conflicts or disclosures between employees, advisors, members, or third parties. In such cases, the Ethics Committee may step in as the arbiter of conflicts and find solutions that can be integrated into IACCM controls or policies.

Members of the Ethics Committee will be appointed each year at the IACCM Board and Strategy Meeting, held in January or February following the annual IACCM Board Elections. A nominated Board Member will hold the position of the Head of the Ethics Committee and the IACCM HR Director (Compliance Officer) will maintain a permanent place on the Ethics Committee. The Committee will report to the Chair of the Board and the CEO and will formally submit to the IACCM Board of Directors an independent report and recommendations relating to any issues raised to the Committee.

The Ethics Committee shall meet at least once per annum to review the policy and otherwise as may be required to support any escalations. Formal minutes of the meetings shall be kept and provided to the Chair of the Board and CEO to support good governance and transparency. The outgoing Chair of the Ethics Committee shall provide a formal report to the Board of Directors at the IACCM Board and Strategy Meeting summarising any activities and outcomes from the previous year.

Reporting Responsibility

This Policy is intended to encourage and enable members and employees to raise serious concerns internally so that IACCM can address and correct inappropriate conduct and actions. It is the responsibility of all Board Members, Officers, employees, volunteers and members to report concerns about violations of IACCM’s Code of Conduct or suspected violations of law or regulations that govern IACCM’s operations.

No Retaliation or Retribution

It is contrary to the values of IACCM for anyone to retaliate against any Board Member, Officer, employee, volunteer or member who in good faith reports an ethics violation, or a suspected violation of law, such as a complaint of discrimination, or suspected fraud, or suspected violation of any regulation governing the operations of IACCM. An IACCM employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment.

Reporting Procedure

With regard to employees or other staff/contractors, IACCM has an open-door policy and encourages individuals to share their questions, concerns, suggestions or complaints with their manager. Should an individual not feel comfortable speaking their respective line manager, or where an individual is not satisfied with their manager’s response, an escalation should be raised with the HR Director or CEO.

Any complaints or concerns about suspected ethical and legal violations should be reported in writing using the dedicated mailbox ethics@iaccm.com which is to be managed by the HR Director who has the responsibility to investigate all reported complaints.

Complaints received directly by any Board member about other IACCM Board Members, Officers or IACCM staff must be referred back to the HR Director and the Chair of the Ethics Committee to allow appropriate investigation and confirmation of intended action. Complaints by or about IACCM Members will in the first instance be referred to the CEO or the HR Director to allow investigation before passing through to the Chair of the Ethics Committee for review and confirmation of intended action.

Compliance Officer

The HR Director will fulfill the role of Compliance Officer and is responsible for ensuring that all complaints about unethical or illegal conduct are investigated and resolved. The Compliance Officer will advise the CEO of all complaints and their resolution and will report at least annually to the Chair of the Ethics Committee on compliance activity including that relating to accounting or alleged financial improprieties. At their discretion, the Compliance Officer may also elect to consult with the Ethics Committee on the handling of any individual complaint by or about an employee of the Association.

Acting in Good Faith

Anyone filing a written complaint concerning a violation or suspected violation must be acting in good faith and have reasonable grounds for believing the information disclosed indicates a violation. Any allegations that prove not to be substantiated and which proves to have been made maliciously or knowingly to be false will be viewed as a serious disciplinary offense.


Violations or suspected violations may be submitted on a confidential basis by the complainant. Reports of violations or suspected violations will be kept confidential and anonymized to the extent possible, consistent with the need to conduct an adequate investigation.

Handling of Reported Violations

The Compliance Officer will notify the person who submitted a complaint and acknowledge receipt of the reported violation or suspected violation. All reports will be promptly investigated and appropriate corrective action will be taken if warranted by the investigation.

This policy is owned by the IACCM Compliance Officer and endorsed by the Chair of the Ethics Committee.

Last reviewed on 12 May 2019.

Policy approved by the Board of Directors on 12 May 2019.

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