Case Study: transforming the delivery of contracts with a transaction service center - IACCM Americas Conference
This case study will examine Pearson's journey in transforming its legal department's approach to delivery of transactional work from what was once a decentralized, high-touch concierge model into a highly-efficient, high-performance Transaction Service Center. Attendees will hear the story of why and how the Pearson legal department undertook such a change and how it now supports and executes contract work. Discussion will cover key components of the required tools and resources; the critical role of executive sponsorship and change management; performance management dashboards and SLAs; and the resulting benefits which include cost savings, efficiency, reduced risk, use of data for better decision-making and improved business customer support.
Moderator: Joy Saphla, President, Morae Legal
Robert Mignanelli, SVP/Associate General Counsel, Pearson
Cole Morgan, VP of Operations, Onit