Loading...
 
 
 

Outsourcing

 
Options
IACCM Council Representatives
Network Leads

The IACCM Outsourcing Network

The purpose of the Outsourcing Network is to provide its members with insights to new trends and emerging practices in the fields of outsourcing as they relate to contracting, commercial and relationship management.  While these will be in the context of the outsourcing  domain, they will draw from knowledge and ideas that are current and relevant in other domains and across all IACCM membership sectors. A key goal is to improve the performance of contracts and relationships in the outsourcing sector.

The objectives will be met by sharing ideas, discussing challenges, exploring new directions and, where appropriate, initiating research or inviting experts to present on key topics related to contracting, commercial and relationship management in the outsourcing domain.

Meetings will be virtual (by phone or webinar) unless in specific cases there is an agreed wish to have physical meetings or workshops to develop specific initiatives.

Group Mission/Vision:

Provide its members with insights to new trends and emerging practices in the fields of contracting, commercial and relationship management related to outsourcing.

 
 
Network Updates

Supply Chain Financing: Liquid Inventory That Keeps Things Moving

I had an opportunity to interview Craig Weeks, one of our faculty advisors for the Supply Chain Resource Cooperative this week, at the NC State Football Stadium recording studio. Craig is a wealth of information on this topic, and we will be presenting the insights from this video soon. I thought it would be useful to present some interesting insights for those who are new to the term 'Supply Chain Financing'.

Read More...

Information Technology Outsourcing: Asset Transfer and the Role of Contract

Information Technology Outsourcing (ITO) has become the predominant mode of acquiring information ystemsservices, providing clear evidence that the economics of service delivery favor external service providers over in-house information systems departments. An interesting feature of many large ITO arrangements is that assets necessary for service delivery are transferred to the vendor. The argument in favor of such asset transfers, based in Property Rights Theory, is that they are necessary to incentivize vendors to continue to invest in the transaction-specific assets to improve service. On the other hand, Transaction Cost Economics predicts that transferring such assets increases bilateral dependence and will elevate the risk of post-contractualopportunistic behavior. The contracting challenge is to specify the termsof exchange to achieve the client's objectives for outsourcing while managing the transaction risks.

Read More...

Moving Forward - key resources to survive and thrive - IACCM Member update June 2020

To help IACCM members move forward, this webinar explores resources and information recently released. Topics include: Need to know 1. VIBE Summit 2. Staying on TASK in the New Normal 3. Coaching for the New Normal 4. IACCM Council Elections - Vote Now 5. COVID-19 Support. Member-only offer ends 30 June 6. Managing Contracts Virtually - offer ends 26 June Research 7. Most Negotiated Terms 2020 Resources 8. Contracting Excellence Ideas and Issues 9. Adaptive Automation and Talent: Is There a Link? Events 10. TASK Webinars 11. Virtual Member Meetings 12. Ask the Expert and other Webinars 13. Body Language in Live and Online Negotiations BONUS 14. Think Global - Act Local

Read More...
 

ITC Subsupplier agreement template

I'm in need of a current (GDPR and "ITIL ready" subsupplier agreement) for a ICT solution we provide to the market. We wan't to engage with a few subsuppliers for "customization and Level 2/3 support (AD & AM) in the nordic market. We probably have all the pieces to build the required framework, but it would be great if we to take offset in a IACCM template - and this I can't find - all hints and help would be appreciated, thks in advance ! /Ole

Read More...

NPS as a service level

I've recently been asked to explore introducing a new service level to measure our employees' NPS rating of one of our technology suppliers. Given NPS is a subjective measure the supplier has verbally indicated to me that they would be reluctant to agree to introducing it, and I tend to agree with their position. Does anyone have any experience with using NPS as a service level, or used some other form of customer satisfaction metric? Or is this sort of metric best reported elsewhere? Appreciate any thoughts or suggestions from the IACCM community.

Read More...

On boarding of vendors for As a Service offering

Hi There, does anyone have a governance /framework for on boarding "as a service" vendors ? What stand outs that are different compared to the "normal" vendor on boarding.? What if there are a number vendors services in the one particular "As a service" offering ? How is this handled for onboarding? How does this differ from Service integration and Management (SIAM) from a vendor management perspective? Any feedback would be appreciated

Read More...
 
 
 
Network Members
 
 
Showing subscriptions over the past three days. View all Network members

No new subscribers to this Network