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Dispute, Claim and Conflict Management

 
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Anonymous
2020-09-23 16:11:08

Disputes

Really interested in the view of members whether disputes are a good or bad thing. That sounds simplistic. Does the right level of disputes across a programme demonstrate a healthy tension in the arrangement and management of contracts.

I fully recognise that poor documentation and poor contract management cause disputes, but if these are eliminated by good practice, is there a sweet spot?
 
 •  Fire and Emergency NZ  •   2020-10-09 08:12:26
Hi Anonymous

Look, I'll give this post a go. I'll say that it depends on a couple of things :
1. What country you're in;
2. What you classify as a dispute; and
3. What has caused the dispute

For mine, I don't know that there's a "right level". But as you have alluded to, there will always be some due to documentation or contract management or even just expectations changing over the life of a contract.

As always, I think it's how you handle the discussion that's important. And if you've developed relationships with suppliers that allow you to talk freely, then you're halfway to resolving them already.

Cheers


Darren
 
 
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