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IACCM Contract Management Forum

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Anonymous
2017-07-01 15:23:06

How to handle a client who wants to extract many services free?

How to handle a client who wants to extract many services free?
 
 •  IACCM  •   2017-07-04 06:39:18
This 'fee or free' battle is very common and is partly linked to organisational culture, partly to the quality of original requirements / scope of work. It isn't clear from your message whether the issues are created through customer expectations that go beyond your own, or whether there are disagreements over formal change requests. As a first step, you need to thoroughly review the scope of work and the change control procedures to determine your rights and ensure the customer is complying with relevant provisions.
 
 
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