Percentage of a company's contracts that contain SLAs?
Is anyone aware of a survey, whitepaper or article referencing the percentage of a company's contracts that contain SLAs? My assumption is that it would either include or exclude certain contracts that are not likely to contain SLA's (e.g. Professional Services for short term engagements, industry specific contracts etc.) Thus the average and benchmarks would need to delineate that difference. I'm curious to know what is average and best in class in this regard. Thanks in advance.