IACCM Contract Management Forum

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2017-11-20 21:56:21

Percentage of a company's contracts that contain SLAs?

Is anyone aware of a survey, whitepaper or article referencing the percentage of a company's contracts that contain SLAs? My assumption is that it would either include or exclude certain contracts that are not likely to contain SLA's (e.g. Professional Services for short term engagements, industry specific contracts etc.) Thus the average and benchmarks would need to delineate that difference. I'm curious to know what is average and best in class in this regard. Thanks in advance.
 •  World Commerce & Contracting  •   2017-11-21 01:19:09
Hi Andy.

There are many potential variables here and there must be enormous variation by industry.

For example, some consulting companies would likely be 80%+, whereas a manufacturing company might be as low as 20%.

If we were suggesting an average, It is perhaps around 58%, reflecting the % of b2b spend that is for Services.
 •  UMB  •   2017-11-21 13:20:32
Hi Pablo,

I'm aware of the many variables which is why I was after a whitepaper or survey. My thoughts are that a survey or whitepaper would likely break these down by industry, contract type etc. I mean in reality, these same variables would apply to any survey regarding vendor mgmt or contract, would it not? Can you elaborate on the 58% or is that just a SWAG?

 •  World Commerce & Contracting  •   2017-11-24 02:43:48
See below a few things on SLAs coming from our IACCM library:
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