Loading...
 
 

IACCM Contract Management Forum

« view all forum posts

Schneider Electric France
2018-06-19 09:17:15

Unanswered claim

What is the best strategy when your claim went unanswered after gently following-up ?
 
 •  IACCM  •   2018-06-19 17:32:25
Hi Julia,

Based on IACCM´s contracting body of knowledge, we have conducted several ATEs and webinars stating the key steps for optimizing claim management transparent process.  

Please refer to our IACCM library: www.iaccm.com/resources/contract-management-resources/ And in particular, in this topic: www.iaccm.com/resources/;

We will always recommend a constructive and non-hostile approach which will ensure we are improving quality and reducing the causes of counterproductive events.

However, if first level management cannot resolve the issue within a specified timeframe, it should be escalated to senior management. Only as a last resort should the agreement instruct the parties to resolve the claim by involving a third party. This could be either a court, an arbitrator or alternative dispute resolution, e.g. mediation.

In the absence of regulations in the agreement, most countries will have laws that similarly protect the injured party by third-party resolution. Both by law and under the terms of the agreement, therefore, claim management is not a voluntary process. 

Let´s see if other members contribute with resposes in this forum, but I´d also recommend you, Julia, to join and connect with our IACCM community of interest created for this specific purpose: Dispute, Claim and Conflict Management: www.iaccm.com/gp/dispute

Best regards,
Pablo Cilotta
 
 
Replies: 1
 
Filter by category
 
Process
 
Operations & Capabilities
 
Organization & People
 
Strategy & Management Tools
Networks