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IACCM Contract Management Forum

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Tieto Finland Oy
2019-08-20 07:06:33

CLM experiences

My company is looking into a new CLM solution, and I'd love to hear from other companies what experiences they faced in the RFP/RFI phase or selecting a CLM vendor, implementation experiences, and post deployment user experiences. What went well and what didn't go well? Which specific areas did the CLM not meet your or your stakeholders expectations?
 
 •  SPL  •   2019-08-22 09:02:16
Me too. I would be interested to hear what others have found in selection of a CLM.
 
 
 •  EY  •   2019-08-22 09:53:40
Hello,

I am not a buyer of CLM solution but a seller. I work for EY and have developed a easy plug-in and use SharePoint based CLM solution. Would be happy to participate in the RFP/RFI process. My email ID is: Kulbir.kaur@in.ey.com.

As for my tool the below features are available at extremely reasonable pricing and very easy to use format.

Integration with Clients' system
Standardization
Repository of Contracts
Templates uploading and downloading
Version Control
OCR File Scanning
User Levels
Renewals
Amendments
Requesting
Authoring
Negotiations
Approvals
ENoSignatures
Deviation Management
Risk Analysis
Obligation Management
Dashboards and Reports
Alert and Notifications
Multiple Filtering options
Selecting form Templates
Edit Fields
Download Reports/Export meta data to excel
Print
Legal Repository
Reset Passwords
Upload templates to a selected workspace
Create new user accounts
Reset user accounts
Edit access to users
create new workspace
upload templates to a master database
Easily Customizable App UI
Contract Clause Library
Intake form that can integrate with single sign on (SSO)
Family grouping
Compliance with other regulations
 
 
 •  Fire and Emergency NZ  •   2019-08-25 08:53:55
Hi Geoff. We found a lot of the systems on the market, whilst all really good, focussed on workflow. Emails and notifications of moments and issues galore. I've always found that you don't need that if you have the right team, this isn't needed. They know what thy have to do, what stage in the process and when. So that for me was a major issue.

The second thing is a lot of them have lots of functionality around the back and forth and negotiation of clauses. I'd suggest again if you have really good templates and good early engagement, you reduce the back and forth required and can get the benefits of quicker turnaround and e-signatures without a bigger system.

I would flag that you should not underestimate the work required to get your current information into the new system. It's probably going to be more than the annual fees to set up. In the RFP / RFI - get them to tell you their plans and costs for getting the records in the system. It's not just the scanning of records, but also the information in the contracts (milestones, conditions) that need to come in.

Finally, I'd really recommend that you bring in as many people as possible into this process, especially in the procurement team. The users and the team are the ones that will have to use this solution going forward and keep your records in that format for all of those wonderful visuals and reports that the new system spits out. I've seen and heard of many instances where the new CLM has failed because the team and users haven't brought into the solution.

We've been lucky with our solution (it's a simple one that we developed in house) because :
(a) it wasn't an all at once deployment. People have had time to think about the system and what it could do
(b) the team have then been able to take the system to an even higher level than anything I had in mind. Templates for contracts, evaluation and issues registers - all really awesome stuff that went way beyond my initial ideas.

I hope this aids your thinking, and if you want to talk further, please message me.
 
 
 •  BDO USA LLP  •   2019-08-29 15:47:27
I saw your post this morning and wanted to reach out about your question. I lead the consulting practice at BDO USA LLP that focuses on precisely the scenario you are asking about. We are solution/platform agnostic and seek to ensure the "right" solution - regardless of vendor - is selected so that something that is too big or too complex isn't inadvertently chosen from the many, many good solutions out there. Feel free to give me a call at 703-770-4453 or email at tfuchs@bdo.com. I'd be happy to share my thoughts with you. Thanks! Tom
 
 
 •  Nimblex by EBMS  •   2019-11-15 01:49:24
Our experience is to stay away from the big overnight system implementation but to partner with a super flexible technology so that you can start small and then incrementally digitise the processes the way you want and your staff would like to work. This is a more incremental way and allow for the necessary change management to run parallel.
Flexibility is the key i.e. shape the software around your processes, framework, desired way of working and policies. Do not try to shape your work procedures to fit a certain software. A good example is getnimblex.com/case-studies/yvw-procurement-and-contract-management/
 
 
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