During a recent webinar, a participant asked whether there is such a thing as a 'contract quality index' - some method or algorithm by which an organization might judge its contracts.\r
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A typical definition of 'quality' goes something like this: it is 'the standard of something as measured against other things of a similar kind; the degree of excellence of something'. But of course for this to be meaningful or measurable, we must decide what represents excellence. And that is where the problem comes from.
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