W.W. Grainger, Inc.
Author: Agi Charles, Ghislaine Gunge, Tim Cummins,
More and more products - including software - are today offered 'as a service'. In theory, this offers buyers far greater flexibility and much lower investment costs. But this form of contracting introduces an array of new challenges and issues, ranging from protection of data, to security of supply, to uncertainty over future charge levels. For suppliers too, 'as a service' creates a range of complex issues - managing performance, monitoring usage, remaining competitive in a fast-moving market.
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