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Service Levels and Service Credit Schemes in Outsourcing

Published: 07 May 2019 Average Rating: unrated Print
 

Author: Latham & Watkins

Service levels and service credits are probably the most important tools used in outsourcing contracts to ensure that the supplier performs the services to the required standard. At their simplest, these tools objectively define how well the supplier needs to perform and the immediate financial consequences of failure.

 

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