Loading...
 
 

Ask The Expert: Vexatious Customers?

Published: 09 May 2019 Average Rating: 3.6 / 5 Print
 

Author: Peter Kinsella

Peter Kinsella e1plores the topic of Vexatious Customers. He discusses clients that enter into contracts with contradictory or conflicting objectives. Then seek to hold the supplier to specific performance requirements, in many cases using it as either a negotiating tool or a potential 'cash back' opportunity.

 

This content is only available to members.

Register Now   Sign In
 

Related Discussions

Please sign in or register to post on this forum

Marshall Denning
2019-06-12 10:55:59

8 payment schemes

Jacko mentions there are 8 different payment schemes - do we know which?
 
 
Replies: 1
Anonymous
2019-01-03 10:38:17

ADVICE NEEDED: difficult contract management position - customer & shareholder contracts

Hi, My company outsources key services to another company (Company X). However, we also own a portion of Company X as it was set up as a joint venture. I am the contr...
 
 
 
 
 
Replies: 4

Avon Cosmetics Ltd
2020-08-03 17:04:51

Outcome based commercial model

Hi, we're looking to evolve one of our outsourcing contracts from traditional FTE's governed by SLA's to outcome based contract and metrics. Does anyone...
 
 
 
 
 
Replies: 4

Clarivate
2020-07-29 23:12:10

Contract Forgery and other Fraud (Sell-side POV) - What preventive controls do you have in place and does your organization allow sellers to send contracts to customers directly for signature/review

Hello Folks: We have a number of processes in place to present various types of contract fraud for example customer forgery or side letters which we do not tolerate....
 
 
Replies: 1

Schneider Electric
2020-05-14 08:22:37

Principles of Negotiating

I recently completed an Advanced Masterclass over a 3 day period on Advanced Negotiating Skills with a global expert, Looking back on my notes and comparing to the abo...
 
 
Replies: 1
Anonymous
2019-02-12 17:03:56

Limitation of Liability

I was recently having coffee with four other individuals involved in contracting for IT Professional Services. During the course of conversation one of the participan...
 
 
 
 
Replies: 3

GOM Consulting
2018-06-11 00:01:23

Relational Contracting

Great webinar by Jim Bergman on the benefits and challenges of Relational Contracting. Does Relational Contracting require long term commitment over multiple contracts...
 
 
Replies: 1

Fluor
2018-03-11 13:33:31

Local Content / Indigenous requirements in contracts.

Good day, can someone perhaps recommend sources/material regarding the impacts/risks/opportunities with regards to requirements for local content / indigenous content ...
 
 
 
 
 
 
Replies: 5

sussex university
2019-08-15 09:05:18

Telecoms relationships - moving to Cloud / getting the most our of hosting partners

Does anyone have experience of Contract Planning re hosting agreements/telecoms partners/moving to cloud? It would be great to form a bit of a support group/knowledge ...
 
 
 
Older entries »
Replies: 2