Are negotiators in the Western world stupid?

Published: 20 Jan 2020 Average Rating: 3.5 / 5 Print

Author: Tim Cummins

Are negotiators in the Western world stupid? This may seem a rather provocative question - but it is apparently a question frequently asked by business people in Asia, based on their experiences with counterparts from the Western world.

My recent blog on the current approach to negotiation reported that 70% of business-to-business negotiators never meet their counter-party. Still worse is the fact that email is the most frequently used mechanism to support those negotiations. Working with my friend and expert Keld Jensen, we will shortly issue a much more comprehensive report on our findings and their implications.

Asia is different

Such an approach is alien to Asian culture, where evaluating the integrity of a potential partner and building a relationship with them is seen as being of paramount importance. “How can you know someone you never meet?” was one of the questions thrown at me in conversation with a cross-cultural expert. “Social and behavioral cues are fundamental to a negotiated agreement. Email is acknowledged as just about the worst medium you can use”.

It's a matter of intent

As IACCM's research showed, in a high proportion of negotiations there is not in fact any intention to negotiate. The interaction is positional and power-based, seeking to impose 'compliant' terms on the counter-party. Many negotiations in the Western world are formulaic and process driven. There is little or no effort to understand the counter-party, to seek sources of added-value or to build a relationship. Indeed, until recently, many procurement groups have been trained in such thinking, to ensure their laser focus on savings and compliance.

For many in Asia, such an approach is a mystery. How can you do business with someone you don't understand and where communication is so limited? Isn't it obvious that this will result in disappointing results, missed opportunities, Increased disagreements? Hence, if it is obvious, it is a stupid thing to do; and if it isn't obvious, perhaps it's the negotiator who is stupid.

While such a conclusion may be rather extreme, it is certainly worth questioning the impact of today's negotiating methods. There are better, more intelligent ways – and that will be the focus of our imminent report.


Related Discussions

Please sign in or register to post on this forum
2019-01-03 10:38:17

ADVICE NEEDED: difficult contract management position - customer & shareholder contracts

Hi, My company outsources key services to another company (Company X). However, we also own a portion of Company X as it was set up as a joint venture. I am the contr...
Replies: 4

Marshall Denning
2019-06-12 10:55:59

8 payment schemes

Jacko mentions there are 8 different payment schemes - do we know which?
Replies: 1
2019-02-12 17:03:56

Limitation of Liability

I was recently having coffee with four other individuals involved in contracting for IT Professional Services. During the course of conversation one of the participan...
Replies: 3
2018-10-12 14:32:00


A great article. Roles and responsibilities are often overlooked. We instead, as a buying organisation, like to define how something should be delivered.
Replies: 3

2018-09-18 09:34:19

How to handle a dominating client?

Thanks for the interesting article. From my experience, i've encountered number of client who likes to dominate the contract administration and project execution ...
Replies: 1
2017-07-07 06:28:53

How to handle dominating client who works unilaterally ?

Is there any case study from my fellow members who applied some approach to handled a dictating client ? I am handling a client who always dominate contract and rule u...
Replies: 1
2017-07-01 15:23:06

How to handle a client who wants to extract many services free?

How to handle a client who wants to extract many services free?
Replies: 1

Ace Hardware
2015-03-27 12:12:33


I work as a Contract Manager for Indirect Procurement. One of our challenges is getting our internal clients to push our templates out to our vendors. We have limite...
Older entries »
Replies: 6