This Expert call will be of interest to those who are dealing with complex contracts and relationships. It will provide insights to the way that leading service providers are addressing the demands of volatile global markets - organizational roles, approaches to risk and added value, workload, skills .... These are among the key topics to be discussed when Gerry Pollard and Tim Cummins explore the results of a comprehensive study undertaken by IACCM and Andeman Advisory Services. The research focused on the structure of commercial operations in the complex contracting environment, and was based on interviews with some of the top service providers (outsourcing, managed services).
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