The Boeing Company
Today's contracts are complex and their meaning is not always clear to those who are impacted. What can we do to provide better usability and to prevent inadvertent non-compliance and negative surprises?When working together in a research program on User Experience & Usability in Complex Systems (FIMECC UXUS), Helena Haapio and Stefania Passera felt the need to enhance the user experience and usability of contracts. They explored ways to introduce user-centered design into the field of contract design and to merge a proactive approach with design thinking, especially information design and visualization. In this presentation they will discuss research-based criteria of good documents and illustrate, with case studies, how information design and visualization have been applied to improve real-world documents, transforming complex legal texts into easy-to-use information and guidance. Their examples include the development of a visual user guide to the General Terms of Public Procurement of Services in Finland and Legal Design Jams contributing to the production of Wikimedia Foundation's new, user-friendly trademark policy.This session looks into how a fresh approach to design practices can enable your team to produce better contracts and communication, easier for users to understand and act upon.
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