Possessing the right skills to be successful in any endeavor is important. When one looks at being “capable”, one must examine the specific context in which it will function. Being “capable” is as much about effective policies, processes, practices, systems and tools as it is about individual skills. Experience has led me to conclude that building a competent and capable organization requires defining with great specificity the skill (and behavior) requirements relative to the environment and expectations in which they will operate.
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\r\nLAMAR CHESNEY, Suntrust Banks Inc.
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