This document is intended as a practical guide for OFT enforcement officers seeking to tackle problems faced by consumers arising from 'ongoing contractual relations'. By this we (UK Government) mean continuing contractual and otherarrangements (often long-term) between consumers and business which involve repeat or regular supply of goods and services. Examples of such ongoing arrangements include (but are not limited to) club or scheme membership subscriptions, insurance contracts, telecoms and broadcast service packages, banking services and savings products, supply of\r
utilities.
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