Hi Bruce - your post and the efforts of Tim, Paula, Christine and Andrew deserve more than zero responses, so here goes.
I do like how the paper encourages us to take a different mindset to the usual "here are our standard contract terms". It's also great that it helps us think about what are the crucial measures / outcomes that we need to think about - like uptime and the remedies. It's great to have some of these issues and risks highlighted so we can include better milestones and measures of success.
As a practitioner, and I've said it before in the forum, I do worry that there's some real thinking missing when I see some of these about whole of like costs involved with data transfer at the end of the contract. There's a lot of great programs that say they can repurpose and reformat the data, but I've found that there's still a lot of cost associated with that, and in the original approach to market, I've seen few demonstrate any real cost in their procurement plans. We can't expect the IACCM team to do it all though !
I would expand to the inclusion of customer name/logo use in marketing material as there would typically be some sort of agreement prior to such marketing material being used. Maybe strike the language or amend to clarify?
• Philips India Limited
I have had experience when we signed non-binding MoU for JVs. The most likely scenario would be that the JV partner may like to advertise to the greater world that they have signed on a path breaking MOU etc., especially if these partners are listed entities. So its advisable to make it explicit that disclosing the existence of agreement covers not just "verbatim" disclosures, but other modes as well - including social media...unless explicitly agreed between the parties.
I agree with the other replies here, the NDA should cover marketing material. It's common courtesy to check the other party is ok with this being shared and customers I have had have explicitly blocked this as a company policy.
New International Technology Co.
A helpful resource for you: www.amazon.com/Outsourcing-Agreements-Practical-George-Kimball/dp/0199575223/ref=sr_1_5
The book includes a short form outsourcing agreement along with some template schedules. Importantly, it provides a lot of helpful guidance around many of the issues to work through on an outsourcing transaction.
Hope this helps.
AJA Global Consultancy Services, LLC
I agree with your thought Unlimited liability means Unlimited exposure irrespective of size of contract.
If there is no way to Limit your liability then atlast include a clause that defines a process of identifying liability. E.g If a Mistake happens by your employee due to some vulnerability in Client/Customer systems/process then is it only your fault or customer is also responsible for it ?.. If both parties agree to jointly decide on mechanism for fixing ownership of issue then you get a fair chance to defend yourself. Just my thoughts...
Thank you for your response. Most of these happen to be government contracts where one is unable to propose any changes. Do organizations that work with government customers usually willing to undertake the risk of unlimited liability? I am also guessing that there may potentially be no risk that will require indemnification, in a product supply contract or am I underestimating?
my suggestion would be to have editable "visual templates" (e.g. in PowerPoint) in use already during negotiation. Depending on the topic, they could be owned by business or legal negotiators. You can use these in presentations and outside of contract documents to facilitate reaching the meeting of the minds about key topics for your relationship/transaction, and modify them collaboratively with the client. At the end, you just add the static version of the diagram (exported e.g. as jpg or png) to the contract, like a snapshop documenting what was agreed together.
In order to minimize effort, create negotiable visualizations only for topics that are crucial and would actually benefit from increased clarity and shared understanding.
If you want an example of such a use case, you may want to have a look at this article that appeared on JSCAN (it is part of your IACCM Membership): journals.sagepub.com/doi/full/10.1177/2055563616669739
Let me know if this helps, and feel free to reach out again!
• Passera Design
just wondering if you would be willing and able to submit your example on the IACCM Contract Design Pattern Library (even in a partial/edited/anonymized form if you so wish). We have a section on timelines, and your example would be in good company: contract-design.iaccm.com/timeline
Submissions can be made here: contract-design.iaccm.com/contribute
I am available for any question regarding the submission and publishing process. :)
• Novo Nordisk
Thanks Stefania, very practical suggestion! I found the article and look forward to reading it.